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UKCI's COVID-19 Coronavirus Response - Lockdown 3

Article posted: 17/03/2020, Updated: 06/01/2021

We're very much at home looking after charities' insurance needs...

In response to the latest Government advice we have once again reverted to home-based working.

We're well used to this now of course and our systems are designed to accommodate a mobile workforce - we donít expect you to notice any difference in the service youíll continue to receive.


We have been keeping a close eye on customer demand and ensuring our opening hours respond. For the time being we expect to be able to continue our normal hours of Monday-Friday 9am to 5pm.


Many of you already use our secure online payment facility and we would encourage you to do so if you wish to renew your existing policy. Please make sure that you make your payment prior to the expiry date of your current policy.

Alternatively, you can make payments directly into our Client Account Ė HSBC, sort code 40-17-05, account no. 03662853. It would help us if you could email us to confirm that you have chosen this payment method.


However you wish to pay, please ensure that you quote your client reference (which is at the top of any letters we have sent you).

As we move to working away from the office, it will no longer be possible to accept cheque payments, but you should be able to ask your own bank to make the payment for you, if you do not have online banking facilities, a credit card or debit card.

We are here to help if you have queries or require further assistance and payments are monitored daily, so that we can ensure continuity of cover and send your renewal confirmation & relevant documentation.


In summary, we are open for business as normal, we are very much here for you and our staff are ready and willing to provide whatever assistance you require. Your continuing support will be even more appreciated during these testing times.

We will continue to provide updates as anything changes.

Neil Franklin, Managing Director


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